Return Policy
kortasanta.com return policy
Our goal is to ensure a smooth and fair return experience. If you are not satisfied with your purchase, you can use the return policy below.
1. Return period
You can return the goods within 14 days of receiving them.
2. Return conditions
Returned goods must be:
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unused, undamaged and in good condition
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in the original packaging (if possible)
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with all accessories, if any were attached
Goods that have been clearly damaged due to misuse cannot be returned.
3. Non-returnable goods
Due to hygiene or individual nature, certain items may not be returnable. If so, they will be clearly marked in the product description.
4. Return process
To return an item:
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Contact us by email info@kortasanta.com
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Please provide your order number and reason for return.
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We will provide return instructions.
The buyer is responsible for return shipping costs unless the item was received damaged or incorrect.
5. Refund
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Refunds are issued within 5-10 business days of receipt and inspection of the returned item.
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Refunds are made using the same payment method used to make the purchase.
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Shipping costs are not refundable (except in cases where the item was defective or incorrect)
6. Damaged or incorrect goods
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If you received a damaged, defective or incorrect item:
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Contact us within 48 hours of receipt
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Please attach photos so we can assess the situation.
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We will arrange for a replacement or refund.
Contacts
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For questions about returns:
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Email: info@kortasanta.com