Delivery policy
Our goal is to ensure fast, reliable and transparent delivery to all customers. Depending on the type of product, orders can be shipped:
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from our warehouse in Lithuania (used and some new goods)
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directly from the warehouses of European Union suppliers
1. Order processing
1.1. Goods from the Lithuanian warehouse
Prepared and shipped within 1-2 business days after payment.
During peak times, processing may take a little longer.
1.2. Goods from EU suppliers
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Processed within 1-3 business days.
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Shipped directly from the supplier's warehouse in the European Union.
2. Delivery methods and terms
2.1. Goods from the Lithuanian warehouse
Estimated delivery times:
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Lithuania: 1–3 business days
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Latvia, Estonia: 2–5 business days
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Poland, Finland: 3–7 business days
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France: 4-9 business days
2.2. Goods from EU suppliers
Delivery times depend on the specific supplier and country:
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European Union: 3-10 business days
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In some cases, delivery may take up to 12-15 business days if the supplier is located further away from the recipient's country.
Exact information is provided with each item or at the time of ordering.
3. Shipping prices
The delivery cost is calculated at checkout based on:
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country
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courier
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shipment size
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product type (LT warehouse or EU supplier)
4. Shipment tracking
Once the shipment is shipped, a tracking number (if applicable) is provided to allow you to track the shipment's path.
5. Incorrect address
Please ensure that the delivery details provided are accurate. We are not responsible for delays or non-delivery of shipments due to:
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incorrect address
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insufficient information
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wrong zip code
6. Lost or damaged shipments
If the shipment is lost or arrives damaged:
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contact us
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we will help you resolve the situation with the courier or supplier
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you may be asked to provide photos or additional information
7. Contacts
For questions about delivery:
E-mail: info@kortasanta.com Contact form: on the website's "Contacts" page